Refund Policy

At Discovering You At Any Age, we understand that unexpected circumstances may affect travel plans. This policy outlines the refund terms and cancellation conditions applicable to our Bali trip.

1. Cancellation and Refund Schedule

Refund eligibility is determined by the number of days remaining before the scheduled departure date.

More than 60 days before departure: Deposits are non-refundable but may be transferred to another trip or departure date, subject to availability and approval.
31–60 days before departure: Members and clients will receive a 40% refund of the amount paid.
7–30 days before departure: Members and clients will receive a 75% refund of the amount paid.
6 days or fewer before departure: No refunds will be issued.

Refunds are calculated based on the total amount paid by the member or client at the time of cancellation, subject to the applicable terms of the booking.

2. Deposit Policy

All deposits are non-refundable.

If a cancellation is made more than 60 days before departure, the deposit may be transferred to another trip or departure date, subject to availability and approval.

If a cancellation is made 60 days or less before departure, the deposit is non-refundable and non-transferable. Any refund applicable to the remaining amount paid will be calculated according to the refund schedule above.

3. How to Cancel a Booking

Members and clients must submit cancellation requests in writing to Discovering You At Any Age. The cancellation date will be based on when we receive the written request.

Please include your full name, booking reference, scheduled departure date, and any relevant details to help us process your request.

4. Refund Processing

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.

Any applicable refund will be communicated to the member or client once the cancellation has been reviewed.

5. Cancellations or Changes by the Organizer

If Discovering You At Any Age cancels the trip or makes a significant change to the travel arrangements, affected members and clients will be informed of the available options. Depending on the circumstances, booking terms, and applicable law, these may include rescheduling, a travel credit, or a refund.

6. Travel Insurance Recommendation

Discovering You At Any Age strongly encourages all members and clients to purchase travel insurance before the departure date.

We recommend obtaining travel insurance at least 14 days before departure to help protect your trip investment against unexpected circumstances.

Please review your travel insurance policy carefully to understand the circumstances, cancellation reasons, medical situations, and expenses that may be covered. Coverage varies by provider and policy, and purchasing insurance does not guarantee reimbursement for every cancellation.

7. Exceptional Circumstances

If unexpected events, including severe weather, natural disasters, government restrictions, or other circumstances beyond our reasonable control, affect the trip, we will communicate with affected members and clients regarding available options. Any refunds or alternative arrangements will be handled in accordance with the booking terms and applicable law.